BABS Salon & Spa

Being in the service industry is hard at times because inevitably there are always those clients or customers that feel you are at their mercy and they owe you little respect. These are the same patrons who provide you with absolutely no room for mistakes or misbookings. Frankly, you are not allowed to be human, subject to human nature, and your time has no meaning or value whatsoever. Clients such as these don't understand due to a lack of salon/spa etiquette knowledge.

Here's a post to clear it all up so that we can move on with a perfect give/take relationship from now on.

Appointments

Running Late: When you book an appointment, you need to understand that other clients will be booking that day as well and most likely there will be an appointment before you and one after you. Because of this, there are times where we simply cannot accommodate "running late." A stylist cannot punish the 5 clients scheduled after you by pushing them back and ruining their daily schedule because you are running late but still expect to keep your appointment. If you were one of the later clients, ask yourself how you would feel if you arrived on time only to sit for 20 minutes waiting.

This is why most salons/spas ask that you reschedule if you are going to be 15 minutes or more late. 15 minutes late makes a huge difference in salon service time. If you know you are running late, call immediately and reschedule. One thing to remember, quite often we have clients waiting for cancellations, so your acknowledgment of lateness allows us to call another client to fill your time slot. Then we can always see you at another time when your schedule allows for it.

Think of it this way, you wouldn't show up 15 or 20 minutes late for a doctor's appointment or a business meeting, and your hair stylist should receive the same respect. Their time is literally money.

Canceling Appointments: Many salons/spas will charge you 25% or more of your bill if you fail to cancel your appointment at least 24 hours in advance. Again, this is because your time slot could have been filled with a paying client. Calling 10 minutes before your appointment to say you're not feeling well and will have to reschedule is very disrespectful to your stylist considering you knew how you felt long before you called and could have given the salon enough notice to fill your time-slot. And don't worry, salons and spas understand that some emergencies are just simply unavoidable. In those instances, we will gladly work with you. However, clients that come in late, miss appointments all together, or constantly cancel at the last minute will fall under suspicion in the same way as the "boy who cried wolf one too many times." Keep your reputation as a client on good-standing and little emergencies along the way will be happily accommodated.

Missed Appointments: Let's be honest, we've all missed appointments from time to time. But do not make a habit of it, and call as soon as you realize to reschedule. Too many missed appointments can get you "fired" as a client.

Salon Misbookings or rescheduling: Unfortunately, it's going to happen. There are times when a salon/spa will mistakenly book your appointment at the wrong time or on the wrong day. It should not happen often if a salon is well managed, but even the best salons make mistakes. In cases such as these, we understand your frustration and will work hard to reschedule you at a time that is convenient to you, the client.
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As stylists, we enjoy our relationships with our clients. We love catching up while you're in the chair, but most importantly, we love watching you leave with a smile on your face, knowing you look absolutely beautiful! If both the stylist and the client work together to form a relationship built on respect and appreciation, then everyone wins!